Welcome to SV Publication Bookstore. Please review our Return and Refund Policy to understand our guidelines.

Returns: We strive to provide quality products and services, ensuring your orders meet our high standards. Regrettably, we do not accept returns under any circumstances.

Refunds: Refunds are available under the following circumstances:

1. Wrong Product Delivery: If you receive an incorrect product, please contact our Customer Support team within 7 days of delivery. We will arrange the return of the incorrect item. Upon receipt, you can choose either a full refund or the correct product to be sent.
2. Lost Parcel in Shipment: In the unlikely event that your order is confirmed lost by our shipping partner after the estimated delivery time, please contact our Customer Support team. We will conduct a thorough investigation with the shipping partner. If the package is indeed lost, you can opt for a full refund or have your order re-sent.

Refund Process:

• Refunds will be issued using the original payment method.
• For credit/debit card payments, please allow 7-10 business days for the refund to reflect in your account, based on your bank’s processing time.
• Refunds for other payment methods will be processed through respective providers, with processing times varying.

Contacting Customer Support: To request a refund or report an issue with your order, contact our Customer Support team promptly. Email us at s.v.publications6@gmail.com and include your order number and a detailed description of the issue for faster resolution.

By placing an order with SV Publication Bookstore, you agree to comply with the terms and conditions outlined in this Return and Refund Policy. We reserve the right to update or amend this policy as needed, with any changes posted on this page.